Cancellation policy

Some items in our store may be offered as a subscription, pre-order or try-before-you-buy purchase. This cancellation policy explains how you can change or cancel these purchases.

Subscriptions

When you purchase a subscription, you receive recurring deliveries based on the duration and frequency you select. Your payment details are stored securely and you are charged for each delivery unless you choose to pay in advance.

Some subscriptions may renew automatically at the end of their term. If you do not want to renew, you can cancel. You can change or cancel your subscription at any time using the links in your order confirmation emails. See our return policy for more information about returns and refunds.

Pre-orders

When you place a pre-order, you purchase a product that is sold out or coming soon and is not yet in stock. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil the order and collect the full or remaining payment later.

You can cancel a partially paid pre-order that has not yet been fulfilled. Once it has been fulfilled, you cannot cancel it, but you may request a full or partial refund. See our return policy for more information about returns and refunds.

Try before you buy

For a try-before-you-buy purchase, we authorise your payment method before fulfilling the order. You have a specified period to decide whether to keep the item. Once that period ends, if you have not returned it, we charge your payment method for the full amount.